Refund policy

Refunds
To start a refund, contact us at shop@groundedpleasures.com.au.

In the event you are dissatisfied with your purchase, you must contact us within 30 days from receiving your order.

If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return questions at shop@groundedpleasures.com.au.